Terms & Conditions

Course Payments

All fees are payable at the time of booking. Statements of attainment will be retained by Revive2Survive until payment is received in full.

Refund Policy

Refunds

• A non-refundable administration fee of 25% of the course price applies to all enrolments.
• No refund will be granted after a course has started, or to participants who leave before finishing the course.
• If Revive2Survive cancels a course a full refund will be paid to all participants.
• A refund will not be issued if the participant attends a course but does not complete the necessary written assessment.
• Refunds will be electronically issued into the bank account from which they were originally paid.  Participants will be required to provide banking details.

Transfers

Transfer into another course may be allowed provided there is space in the course you would like to attend.

Re-issue of Certifications

An administration cost of $20 will apply for the re-issue of any lost certification.  Payment will be required prior to the issue of the certification. Payment can be made by phoning Revive2Survive on 1300 000 112.

Re-issue of Course Workbook

A cost of $25 will apply for the re-issue of a course workbook.

OHS/WHS

Revive2Survive endeavours to run training courses in a way as to ensure the greatest care is taken of our employees, students and other individuals involved in the course.

We will:

• Provide and maintain safe equipment (infection control)
• Ensure that all facilities where training is conducted are safe and that students are made aware of exits, entries, amenities water etc.
•  All students listed on attendance forms are accounted for.

You the student are responsible for your own health and safety. Revive2Survive takes no responsibility for any loss, damage injury or expense that maybe incurred as a result of attending this course.

Allergies/Health Concerns

It is vital that you inform Revive2Survive prior to course commencement of:

• any allergy to latex, rubber or plastic
• back/knee/wrist/neck problems or any another health issue that may affect your participation in the course.

In the event of the any of the above, alternative arrangements can be made to ensure the student has a successful and safe learning outcome.

Harassment and Bullying Policy

Revive2Survive is committed to providing a work/training environment free of harassment and bullying.  The organisation believes that anyone who works for/or represents Revive2Survive, including all trainers and members of the community attending courses, has the right to be treated with respect and dignity.

This policy applies to the behaviour occurring both within and outside the course of Revive2Survive’s business; activities and events when the behaviour involves individuals associated with Revive2Survives courses and negatively affects other participants within the work/training environment.  Harassment and bullying complaints will be dealt with in accordance with Revive2Survive’s complaints policy.

Managing Diversity

Revive2Survive supports the principle that all members of the community have the right to access high quality programs and services regardless of gender, age, culture, location, disability or disadvantage. Revive2Survive adopts the values and principles of managing diversity, these being:

1. Valuing diversity; respond and affirm diversity of our population.
2. Access to and effective participation in Vocational Education and Training; clients are able to access our programs regardless of gender, culture, age, location, disability or disadvantage.
3. Our outcomes focus on performance; provide service to enable people to participate in appropriate courses.
4. Encourage partnerships, teams and cooperation.
5. Provides a welcoming and supportive environment.

Our aim is to ensure that students will be supported in any manner required to provide a meaningful and successful outcome to their training.

Revive2Survive provides students with a fair and equitable process for resolving disputes or complaints.  Written copies of the procedures are available upon request.  All students must follow the code of conduct.  Failure to follow this code may involve removal from the course.

Recognition of Prior Learning/Recognition of Current Competencies

RPL can be provided to first aid participants who have a valid CPR statement of attainment, which was awarded no more than six (6) months prior to the first aid course. The CPR statement of attainment must quote the appropriate nationally recognised unit of competency code. A copy of the CPR statement of attainment must be provided to Revive2Survive as evidence of the competency.

Qualifications

Students will be undertaking training in a nationally recognised unit of competency or an accredited course.

Upon successful completion of the course/s, students will be issued with a statement of attainment for the relevant unit of competency or accredited course.

Students attending a general information session (non-accredited training), which does not involve assessments, will be issued with a statement of attendance.

It is an industry recommendation that first aid units of competency be updated on a 3 yearly cycle.  This also applies to the accredited units of Emergency Management of Asthma in the Workplace and First Aid Management of Anaphylaxis.

The Australian Resuscitation Council recommends that CPR is updated annually.

Students will be given an opportunity for reassessment for any competencies not achieved.  If LLN difficulties are identified assistance will be provided and alternative reassessment methods may be offered. If deemed necessary Revive2Survive may recommend that the student re-sits the course. If completing a course run via the blended delivery option, Revive2Survive may recommend that the student attend the second full day of a first aid course to ensure a thorough understanding of all theory.

Assessment

Each course will have assessment elements which will take the form of:

• Observational – Practical demonstrations of a skill / usage of a equipment
• Verbal – Participation in scenario / role play
• Written – Completion of written questions

Students will be deemed Competent (C) upon successful completion of all assessment elements.

Students will be deemed Not Yet Competent (NYC) if they do not successfully complete all of the assessment elements.

Students must complete all the required observational, practical and written assessment tasks in order to be deemed competent and receive a statement of attainment.

All assessment materials, inclusive of scenarios and written questions, are to be the students own work.  By enrolling in this course all participants acknowledge that work submitted is their own and that no work has been plagiarised.

Student Records

It is a requirement under the National Standards of Registration that Revive2Survive records student data at the time of enrolment.  It is the student’s responsibility to ensure that the details provided are accurate at the time of enrolment.

Privacy

Collecting Information

Revive2Survive collects personal information at the time of making a booking for training and throughout the training process.

Revive2Survive collects personal information via our website when an individual:

• books a course through our online booking system
• sends us an enquiry via our website / email

Disclosure and Use

The personal information collected by Revive2Survive may be used to:

• Gather Responses for the purpose of:
  • feedback
  • complaints
  • general enquiries
  • Analyse use of website
  • Send emails in regards to:
    •  course confirmation details
    •  invoice payment details
    • Revive2Survive First Aid Training staff may contact you to:
      • alert you to your qualification renewal requirements
      • book further training
      • follow-up on a training courses for quality / feedback purposes
      • Report  to Government legislative bodies

Revive2Survive will not disclose personal information to third parties, unless permission has been obtained from the individual, except where permitted or required under the Privacy Act.

Security

Revive2Survive will take all reasonable measures to ensure that client information is treated with confidentiality and maintained on a secure database. Personal information that is no longer required shall be destroyed/deleted.

Access

Requests to access or update your personal information should be submitted in writing to:

Business Administration Manager
Revive2Survive First Aid Training
Suite 18, 1 East Ridge Drive
Chirnside Park, Victoria, 3116

Complaint and Appeals

Revive2Survive has a complaints procedure.  This procedure is available upon request from the office. Please call 1300 000 112.

All complaints will be treated with confidentiality and expedited in a manner to ensure satisfaction to all parties.

When lodging a complaint, please contact via email or telephone the Revive2Survive Office and a form will be forwarded to you for completion.

E: firstaid@revive2survive.com.au or phone 1300 000 112

Student Feedback

In an effort to continually improve all aspects of our services / products to students, we will request that participants complete a feedback form as part of the training process.  We would ask that participants take the time to provide accurate and candid responses.  Completing the feedback form is requested but is not compulsory.

Trainers/Assessors

Trainers working for Revive2Survive meet the legislated and industry standards required to train these accredited courses or units of competency.

It is our requirement that all of our trainers have the following:

• TAE40110 Certificate IV in Training and Assessment
• Current Competency in all accredited courses and units of competency being trained
• Current Working with Children Check
• Current Police Check
• Industry experience both in training and the subject matter being trained.

Student’s Rights

• To receive quality training that is flexible enough to cater to their individual needs and learning styles and to be delivered by qualified trainers.
• To be informed of all learning and assessment aspects of the course prior to commencement.
• To be treated with equity and respect to all that pertains
• To be informed of all assessment outcomes.
• To be provided with a safe and secure learning environment free from physical and emotional threat.
• To have all their information treated with privacy and confidentiality.

Student Code of Conduct

• Attendance – Students are required to be punctual and attend the course at the prescribed times.
• Breaks – Students are required to adhere to the times given by the trainers for breaks and return in a timely manner so as not to disrupt other student’s learning experience.
• Students are required to conduct themselves in a manner that is courteous and polite to the trainer and other students at all times.  Any behaviour that leads to another student feeling threatened, harassed or bullied will result in the offending student being asked to leave the learning environment.
• All equipment that is provided for use in training is treated with care and respect and in the manner in which it was intended to be used.
• It is each student’s responsibility to take care of his/her own personal items.  Revive2Survive takes no responsibility for the theft or breakage of personal items.
• Phone calls and texting activities should be restricted to break times.